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Supporting our business and improving service quality

The Integrated Management System is the system used by WIND to optimise operating processes, in order to support our business and constantly improve performance. 

Ever since our foundation, WIND has worked to the high quality standards set out in the main international regulations.
The certifications obtained over the years are regularly checked by an authorised Certification Body.
All of our certifications have been unified in a single system called the Quality Management System (QMS).
The certifications currently in the QMS include:


Certification obtained

Year

Reference regulations
Environment2000UNI EN ISO 14001
Occupational Health and Safety2001BS OHSAS 18001
Quality2002UNI EN ISO 9001
Social Responsibility2004SA 8000
Information Security
(Security Operation Center)
2007ISO IEC 27001
Information Security
(Data Center RM-MI)
2014ISO IEC 27001

The QMS operates according to the following guidelines:

• process management defined according to shared rules;
• process monitoring of processes using performance indicators;
• constant improvement of company processes.

The QMS is based on the Integrated Policy which sets out the guidelines and goals for all the areas covered by the system. The integrated policy is typical of the way WIND deals with Sustainability issues, and provides an indication of how the results obtained should be interpreted and understood.