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Principles
Principles
1.1 Equality and impartiality
- Wind supplies telecommunications services to the public, observing the principle of equality for all customers, regardless of sex, race, language, religious or political beliefs.
- Wind guarantees equal treatment in its provision of services across different geographic areas and clients.
- Wind pays particular attention to its direct and indirect interaction with elderly, handicapped or disadvantaged customers.
- Wind's activities are founded on principles of objectivity, justice and impartiality.
- Wind is committed to supplying its services in accordance with these above principles.
1.2 Continuity
- Wind is committed to offering continuous service, without interruptions.
- In the case of service interruptions, Wind will take every step necessary to ensure the resumption of services as quickly as possible, avoiding any prolonged inconvenience.
1.3 Partecipation
- Any customer, private or business, may provide suggestions of ways to improve the supply of services.
- Every customer submission will be properly considered by Wind.
- Wind periodically collects feedback and evaluations from its customers regarding the quality of its services, and it is committed to systematically researching ways to improve its customer relations.
1.4 Courtesy
- All Wind's relationships with its customers are based on respect and courtesy, and these two principles inspire all activities it carries out.
- Our staff must provide their name when dealing with customers over the phone or face to face.
1.5 Effectiveness and efficiency
- Wind is continually seeking ways to improve the effectiveness and efficiency of its services, through the adoption of innovative solutions in technology and operational procedures.
1.6 The Right to Choose
- Wind gives its customers the right to choose the plan that suits them best.
- Wind is committed to providing the maximum level of transparency in its distribution of information, regarding the relevant pricing and technical conditions of the services.
WIND Telecomunicazioni S.p.A.Società con azionista unico
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WIND TELECOM S.p.A.
Partita IVA: 05410741002
