Consumerism and Wind: dialogue with Consumer Associations

Wind, in accordance with its fundamental aspect of transparency towards the Client and in order to activate and consolidate stable and continuous relationships with the world of Italian consumerism, instituted in March 2004 a function aimed at Relations with consumer Associations. Following the surge of company commitment generated by its engagement connected to the SA 8000 certification, meetings have been organized both at a central and peripheral level with the individuals responsible for the different Associations in order to closely examine the subjects of reciprocal interest aimed at the protection of consumer rights. The Company has activated a reserved area on its institutional Website (www.windgroup.it), offering direct access to all the Associations that wish to forward on-line claims on behalf of their associates.
Beginning with this series of initiatives, a daily and positive exchange of information has arisen. This has externally turned into account and qualified the notoriety of the Company and has fostered a growing sensibility towards consumerism within the company itself. With the involvement of the interested company structures, the following have been faced in a systematic manner: contract modification procedures, customer-care problems, privacy issues, late onset of requested services and safety of data transmission. The analysis and refinement of internal procedures and of the flows for the reception/transmission of signals on behalf of the Associations has allowed WIND to establish a method of On-line controversy solving” whose main target is that of promptly taking action in favour of the Client.