Windgroup

Wind complies with the principles set forth for the service of selective calling and detailed invoicing, the quality of telecommunications Service Charts established by the Communications Regulatory Authority in Resolutions 78/02/CONS, 179/03/CSP, 254/04/CSP, 104/05/CSP and 131/06/CSP, respectively, as well as the provisions in the “Code of conduct for offering overpriced services and the protection of minors” signed by all mobile operators and the Ministry of Communications.
The Service Chart is published on the institutional site (www.windgroup.it) referred to in the general contract conditions and invoicing documentation, and is available at authorised resellers.

The Wind customer service number is 155, where information is supplied about the Service Chart.

1.1 Equality and fairness

Wind supplies telecommunications services to the public and adheres to the principle of equality among Customers, regardless of the differences in sex, race, language, religion and political opinion.
Wind guarantees equality of treatment, conditions of the service supplied being equal, among various geographic areas and various categories or segments of Customers and, in any case, ensures equal treatment, i.e. prohibition of any unjustified discrimination.
Wind pays particular attention, in both direct and indirect relations, to the disabled, the elderly and socially weaker Customers. Further information can be found on the institutional site www.windgroup.it, by consulting the special section called “Way”, which allows for access to and consulting of the Wind institutional site by the disabled.
The Wind activity complies with criteria of objectivity, fairness and impartiality.
Based on this obligation, Wind interprets the individual articles of the general and specific conditions for supplying the service and the regulatory rules of this sector.

1.2 Continuity

Wind undertakes to offer its services regularly, continuatively and without interruptions.
In case of the interruption or irregular functioning of the services, necessary measures are adopted for reducing the duration of such irregularities and causing Customers the least inconvenience possible.

1.3 Partecipation

Each Customer, whether individual or through associations, may produce records and/or documents and make suggestions for improving the supply of the service. This information may be formulated at the Customer Support centre (155) or via the addresses and/or fax numbers reported in the individual General Contract Conditions.
Wind periodically reviews the assessments made by its Customers about the quality of the services supplied and systematically undertakes to search out all of the conditions focussed on optimising the service for its Customers.

1.4 Courtesy

WIND Customer relations are respectful and courteous, hereby aiding them in exercising their rights and fulfilling obligations.
WIND employees must state their names in both personal relations and telephone communications with the Customers.

1.5 Effectiveness and efficiency

Wind pursues ongoing improvement of the efficiency and efficacy of its service, by adopting technological, organisational, accounting and procedural solutions that are most functional to the purpose.

1.6 The right of choice

Wind respects the Customer’s right of choice, by allowing them to choose among the various services offered.
Wind is committed to the maximum transparency for disseminating information relative to the technical and economic conditions of its services.

WIND Telecomunicazioni S.p.A.
Società con azionista unico
Direzione e coordinamento di
WIND TELECOM S.p.A.
Partita IVA: 05410741002

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